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Owned and operated by Los Reyes Ventures, Inc, we welcome every question about reformers, plunges, saunas, and more.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery progress. If you have questions about your shipment, feel free to contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for complete details on eligibility, condition requirements, and how to start a return.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the model you prefer. Our team can walk you through the steps if needed.
How do I choose between a cold plunge and a sauna?
Cold plunges and saunas serve different recovery and wellness routines. A cold plunge is designed to support post-exercise cool-down, while a sauna focuses on warmth-based relaxation. Many customers incorporate both into their space.
What should I consider when selecting a Pilates reformer?
Consider the available space in your home, the weight capacity you need, and the resistance system that fits your practice level. Our product pages include detailed specifications to help you compare models side by side.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
Changed your mind? Our 30-Day Returns policy gives you flexibility, backed by our Return Policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with 1 to 3 business day handling times.
